1. Introduction
BotDesk, operated by Pau Berenguer ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform and services.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email address, password)
- Payment information (processed securely through third-party providers)
- Content you upload (documents, knowledge base materials)
- Chatbot configurations and settings
2.2 Automatically Collected Information
- Usage data and analytics
- Device information and IP addresses
- Cookies and similar tracking technologies
- Log files and error reports
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Monitor and analyze usage patterns
- Detect, prevent, and address technical issues
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only:
- With service providers who assist in operating our platform
- When required by law or to protect our rights
- In connection with a business transfer or merger
- With your explicit consent
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights (GDPR)
You have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete data
- Request deletion of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
7. Contact Us
For any questions or concerns about this Privacy Policy, please contact us at:
Email: privacy@botdesk.co